Frequently Asked Questions
Everything you need to know about creating your dream space with SUNJOY.
What is the typical shipping timeframe for furniture orders?
Most in-stock items ship within 3-5 business days. Larger furniture pieces delivered via freight typically arrive within 7-14 business days depending on your location.
Do you offer white-glove delivery and assembly services?
Yes, we offer premium white-glove delivery for an additional fee at checkout. This includes room-of-choice delivery, full assembly, and removal of all packaging materials.
What is your return policy for home decor and furniture?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled. Please note that a restocking fee may apply to large furniture returns.
Are your wood products sustainably sourced?
At SUNJOY, we prioritize the planet. 90% of our wood furniture is crafted from FSC-certified timber or reclaimed materials to ensure environmental responsibility.
How can I track the status of my home delivery?
Once your order leaves our warehouse, you will receive an email with a tracking link. For freight deliveries, the carrier will contact you directly to schedule a specific delivery window.
Do you provide a warranty on outdoor furniture?
All SUNJOY outdoor collections come with a 2-year limited warranty covering manufacturing defects and weather-related structural integrity.